HW wallet Ledger Nano S not accessible via PET4L tool

Hi
Since I have updated my ledger nano S HW wsllet I cant see and spend my staked balance via PET4L which sre apprpx 40400 PIV on my staking owner address
DAxFvZSvPzgMq5yZq27v2961UfJGGy4USh

Can you please guide me how to reach my balance via PET4L tool. which is currently doesn't show any balance on more than 9 pivx address

All my HW ledger, ledger live and PET4L has lastest version.

Many thanks in advance
Regards
Tezcan

@Tezcan:
Hi
Since I have updated my ledger nano S HW wsllet I cant see and spend my staked balance via PET4L which sre apprpx 40400 PIV on my staking owner address
DAxFvZSvPzgMq5yZq27v2961UfJGGy4USh

Can you please guide me how to reach my balance via PET4L tool. which is currently doesn't show any balance on more than 9 pivx address

All my HW ledger, ledger live and PET4L has lastest version.

Many thanks in advance
Regards
Tezcan

Have you tried switching explorers in pet4l settings?

@palmtree:
Have you tried switching explorers in pet4l settings?

Yes I switched 2 different block chain explorer and connected but still same no balance shows associated with my ledger pivx address
is there any update or latest block chain explorer list you can share?
Rhanks for support and answer

This is the screen shot everything derms fine but there s no rewards or PIV on Stak g owner address it say Found no Reward as an error message

@Tezcan:
This is the screen shot everything derms fine but there s no rewards or PIV on Stak g owner address it say Found no Reward as an error message

Could you paste the address you should be receiving rewards to here for us? This way I can look on explorer, and see if its maybe the explorer API issue.

@Liquid369:
Could you paste the address you should be receiving rewards to here for us? This way I can look on explorer, and see if its maybe the explorer API issue.

DAxFvZSvPzgMq5yZq27v2961UfJGGy4USh

I believe you can un-stake from Ledger using https:app.mypivxwallet.org. (won't work in Firefox)

@palmtree:
I believe you can un-stake from Ledger using https:app.mypivxwallet.org. (won't work in Firefox)

I do not have any problem to un stake and I dont want to un stake just I want to reach out my PIVX via PET4L tool for spending.

Heuu PIVX support Professional Team WHERE ARE YOU? its just me to facing this issue around the world does any body doing COLD STAKING or does PIVX SUPPORT OR DEV TEAM reproduce this issue?

I support PIVX project since 2019 and this is the first time I encountered a problem but they leave me along.. this is un acceptable.

@Tezcan:
I do not have any problem to un stake and I dont want to un stake just I want to reach out my PIVX via PET4L tool for spending.

Heuu PIVX support Professional Team WHERE ARE YOU? its just me to facing this issue around the world does any body doing COLD STAKING or does PIVX SUPPORT OR DEV TEAM reproduce this issue?

I support PIVX project since 2019 and this is the first time I encountered a problem but they leave me along.. this is un acceptable.

Rest assured no one is ignoring you or letting it slide by. Can you join us in discord? If not, in your PET4L app, there's a console log can you copy it here as well?
I am looking into this to see where the problem is currently.

2024-02-08 19:59:51 : DB: Initializing...
2024-02-08 19:59:51 : DB: Initialized
2024-02-08 19:59:51 : DB: Opening...
2024-02-08 19:59:51 : DB: Initializing tables...
2024-02-08 19:59:51 : DB: Tables initialized
2024-02-08 19:59:52 : DB: Database open
2024-02-08 19:59:52 : DB: Clearing table UTXOS...
2024-02-08 19:59:52 : DB: Table UTXOS cleared
2024-02-08 19:59:52 : Pruning table RAWTXES
2024-02-08 19:59:52 : DB: Getting all RPC servers from table PUBLIC_RPC_SERVERS
2024-02-08 19:59:52 : DB: Getting all RPC servers from table CUSTOM_RPC_SERVERS
2024-02-08 19:59:52 : HW: Initializing Class...
=> HW: Class initialized
2024-02-08 19:59:52 : Console Log thread started
=> Hello! Welcome to PET4L - PIVX Emergency Tool For Ledger - v.0.1.3-a
2024-02-08 20:03:20 : Checking for HW device...
2024-02-08 20:03:20 : HW: initializing hw device with index 0
2024-02-08 20:03:20 : Creating HW device class
2024-02-08 20:03:20 : Initializing Ledger
=> Ledger Nano drivers found
2024-02-08 20:03:20 : Ledger Initialized
=> Ledger HW device connected [v. 2.2.0]
=> HW: hw device with index 0 initialized
2024-02-08 20:03:21 : HW: checking device status...
=> Status: 2
2024-02-08 20:03:21 : status:2 - mess: Hardware device connected.
2024-02-08 20:04:05 : Checking HW device
=> HW: Scanning for Address n. 0 on account n. 0
EXCEPTION
caller : process_api_exceptions_int
function : getBalance
err: Invalid response
=> BlockBook Client exception on https://explorer.rockdev.org/ Trying backup server https://zkbitcoin.com/
EXCEPTION
caller : run
function : loadSelection_thread
err: HTTPSConnectionPool(host='zkbitcoin.com', port=443): Max retries exceeded with url: //api/address/DGQ8EMzscymkMVUYWQjgShEapM46syb1i5 (Caused by SSLError(SSLError(1, '[SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:1056)')))
=> Primary API source not responding. Trying secondary
=> HW: Scanning for Address n. 1 on account n. 0
2024-02-08 20:04:09 : Updating UTXOs...
2024-02-08 20:04:09 : DB: Clearing table UTXOS...
2024-02-08 20:04:09 : DB: Table UTXOS cleared
2024-02-08 20:04:09 : --# REWARDS table updated
2024-02-08 20:04:10 : DB: Getting rewards of DGQ8EMzscymkMVUYWQjgShEapM46syb1i5
2024-02-08 20:04:10 : DB: Getting rewards of DGQ8EMzscymkMVUYWQjgShEapM46syb1i5
=> HW: Scanning for Address n. 2 on account n. 0
=> HW: Scanning for Address n. 3 on account n. 0
=> HW: Scanning for Address n. 4 on account n. 0
=> HW: Scanning for Address n. 5 on account n. 0
===> HW: Scanning for Address n. 6 on account n. 0
2024-02-08 20:04:21 : Updating UTXOs...
2024-02-08 20:04:21 : DB: Clearing table UTXOS...
2024-02-08 20:04:21 : DB: Table UTXOS cleared
2024-02-08 20:04:21 : --# REWARDS table updated

2024-02-08 20:14:37 : Updating UTXOs...
2024-02-08 20:14:37 : DB: Clearing table UTXOS...
2024-02-08 20:14:37 : DB: Table UTXOS cleared
2024-02-08 20:14:37 : --# REWARDS table updated
2024-02-08 20:14:37 : DB: Getting rewards of DGVJ7qGpg8YQhvcip2r2DZSjHNggk2cyjg
2024-02-08 20:14:38 : DB: Getting rewards of DGVJ7qGpg8YQhvcip2r2DZSjHNggk2cyjg
2024-02-08 20:14:43 : Updating UTXOs...
2024-02-08 20:14:43 : DB: Clearing table UTXOS...
2024-02-08 20:14:43 : DB: Table UTXOS cleared
2024-02-08 20:14:43 : --# REWARDS table updated
2024-02-08 20:14:44 : DB: Getting rewards of DAxFvZSvPzgMq5yZq27v2961UfJGGy4USh
2024-02-08 20:14:44 : DB: Getting rewards of DAxFvZSvPzgMq5yZq27v2961UfJGGy4USh

Hi PIVX Support team does anybody hear me
Since I faced this issue and I have provided all frbug and screen shots THERE IS NO SOLUTİON OR ANSWER.

please someone from PIVX support team take care my issue seriously and please provide me a solution
I supposed ths project from the beginning but I am frustrated and disappointed about support
Okplease provide me a solution to recover my PIVX since I need them.

As you can see debug logs below there are too manu connection and api errors regarding PET4L Emergency tool neds emergency fixes

function : getBalance
err: Invalid response
=> BlockBook Client exception on https://explorer.rockdev.org/ Trying backup server https://zkbitcoin.com/
EXCEPTION
caller : run
function : loadSelection_thread
err: HTTPSConnectionPool(host='zkbitcoin.com', port=443): Max retries exceeded with url: //api/address/DGQ8EMzscymkMVUYWQjgShEapM46syb1i5 (Caused by SSLError(SSLError(1, '[SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:1056)')))
=> Primary API source not responding. Trying secondary

@Tezcan:
As you can see debug logs below there are too manu connection and api errors regarding PET4L Emergency tool neds emergency fixes

function : getBalance
err: Invalid response
=> BlockBook Client exception on https://explorer.rockdev.org/ Trying backup server https://zkbitcoin.com/
EXCEPTION
caller : run
function : loadSelection_thread
err: HTTPSConnectionPool(host='zkbitcoin.com', port=443): Max retries exceeded with url: //api/address/DGQ8EMzscymkMVUYWQjgShEapM46syb1i5 (Caused by SSLError(SSLError(1, '[SSL: SSLV3_ALERT_HANDSHAKE_FAILURE] sslv3 alert handshake failure (_ssl.c:1056)')))
=> Primary API source not responding. Trying secondary

Thank you for the information. While we work on it, you can also use https://mypivxwallet.org to connect to your ledger and see your funds. Let us know its very simple. There is a “access my ledger” button that will connect and read from your ledger. You can stake and unstake from there as well.

This web portal doesn't work as well ad you can see attached screenshot its getting up handled exception in the second stage of unstaking which is confirm and send but this screen doesn't appear on ledger nano oled screen.
I tried different USB port and different LAPTOP & PC but same error.

What's gong on guys Blockchain is destroyed or hacked..??

@Tezcan:
This web portal doesn't work as well ad you can see attached screenshot its getting up handled exception in the second stage of unstaking which is confirm and send but this screen doesn't appear on ledger nano oled screen.
I tried different USB port and different LAPTOP & PC but same error.

What's gong on guys Blockchain is destroyed or hacked..??

Can you try again, visit app.mypivxwallet.org then do a hard refresh, usually F5 button, or long press refresh on mobile browser.

@Tezcan:
This web portal doesn't work as well ad you can see attached screenshot its getting up handled exception in the second stage of unstaking which is confirm and send but this screen doesn't appear on ledger nano oled screen.
I tried different USB port and different LAPTOP & PC but same error.

What's gong on guys Blockchain is destroyed or hacked..??

Hello, sorry for that we had to update some rules on the server for the app, which caused us to clear some Cloudflare caches. Outside of that, please make sure to check which explorer the app is using right now, as they are under a fairly heavy load. We are working to alleviate it.